Returns & Exchanges If you are not satisfied with your order for any reason, we will accept an exchange on items that are in new, unused condition, with original tags attached and when accompanied by an original Carry Him receipt/invoice or gift receipt. Returned items must not be washed, worn or altered. We do not accept returns of worn clothing. You are able to get a Store Credit for your returned item(s). The credit should appear on your Carry Him statement. You will receive an email confirming the completion of return processing. Merchandise Credit only will be given and no cash refunds as of now. You have the option for returning/exchanging merchandise purchased online or in person: by mail. All returns/exchanges of orders must be returned within 30 days from the day the order was purchased in person or shipped through online purchases. To return or exchange by mail, please follow these instructions: 1. Complete the required information on the packing slip included with your package. 2. Securely pack your merchandise, making sure to include all pages of the packing slip. Please try to use the original shipping box and materials. 3. Affix the pre-addressed and pre-paid return label to your return package. 4. Mail your return package at any US Postal Service office or FedEx drop-off location, or hand off your package to your US Postal Service mail carrier or Federal Express driver. Eligible merchandise purchased on CarryHim.com using PayPal may be returned to CarryHim.com for an exchange to the purchasing PayPal account only. What do I do if my item arrives damaged? Customer satisfaction is our goal at CarryHim.com. Please contact our customer service representatives at 678- 459-7845 for assistance. Returning a Gift Gifts can be returned or exchanged by mail if accompanied by the gift receipt or original packing slip.